Jumanabarghash

Jumanabarghash

Alexandria, Egyptjumana-barghash-79251b318

Profile summary

Public SmartCV for Jumanabarghash.

Career highlights

Motivated and detail-oriented IT graduate with a Bachelor of Science in Computer and Information Technology, seeking an entry-level Help Desk position. Certified in CCNA (completed through NTI internship) and completed Microsoft 365 Endpoint Administrator course, with foundational knowledge of CompTIA Security+. Experienced in customer service and technical support through work at Vodafone UK, where I developed strong communication skills, solid English fluency, and the ability to handle complex systems and customer inquiries under pressure. Passionate about expanding my IT expertise, delivering excellent support, and progressing professionally in the IT field.:

Key skills

Skills
CCNA (Networking fundamentals)Microsoft 365 Endpoint AdministrationWindows 10/11 troubleshooting & supportBasic CompTIA Security+ knowledgeNetwork basics (TCP/IP, DNS, DHCP)Customer service & communicationRemote support tools & ticketing basicsProblem-solving & time management

Professional experience

International account advisorDec 2024 - Present
Vodafone UK

Education

Certificate, Microsoft 365: Endpoint Administrator certification (MD-102)Feb 2026 - Present
Microsoft
Certificate, CCNADec 2024 - May 2025
National Telecommunication institute

CCNA Certified - NTI

Bachelor's Degree, Information technologyJan 2020 - Jan 2024
The Egyptian E-learning University

Bachelor of Science in Information Technology (B.Sc. IT), The Egyptian E-learning University